Terms and Conditions

Parking

Providing parking is the responsibility of the customer, (try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary.) If there is no parking pre-arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion. Job time/cost may be significantly longer if no parking has been reserved.

Your packing responsibilities

We accept no responsibility for damage or breakage to items that have not been packed or protected by adequate means (when customers pack). It is the customer's responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival to ensure accuracy with the estimated time we have allocated for each job. Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not over loaded and correctly sealed. It is the customer's responsibility to ensure that items will fit in the new premises (e.g. size of sofa.) We will dismantle items of furniture if requested. Prior notice is preferred and extra costs may incur.

Dirty or dangerous working conditions

Animal and human faeces on furniture and in homes, or signs of drug usage will not be tolerated. It is a health hazard and we are not equipped to deal with this situation. Mess, dirt and grime will be tolerated to a certain extent. If we are being dirtied by lifting or moving items then it is not clean enough to go in any of our vehicles and is not safe to be moved by our staff. We reserve the right to terminate any work of this nature. Any deposit will be lost and we will look to be reimbursed for any monies or resources lost.

Congestion and toll charges

There will be an extra charge when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. We aim to include this is the main quotation, however, we do reserve the right to add on the price of tolls or congestion charges if we need to pass through them because of the customer providing us with incorrect details or changing the time. This will be discretionary to the staff who attend you on the day.

Insurance

We are insured to remove your items anywhere in the UK and European Union. However we don't insure your goods in transit. In 5 Years of business we haven't damaged any items in transit and thus keeping costs down is important for us, as these cost would be passed on to the customer. It is the responsibility of the customer to ensure extra insurance is arranged if required.